1. Detailed description of goods and/or services
    Lord Charles Hotel (Pty) LTD is a business in the Hospitality industry that provides accommodation, event facilities, and restaurant service.
  2. Return and Refunds policy
    The provision of goods and services by Lord Charles Hotel (Pty) LTD is subject to availability. In cases of unavailability, Lord Charles Hotel (Pty) LTD will refund the client in full within 30 days. Please view our cancelation policy on our booking channel.
  3. Customer Privacy policy
    Lord Charles Hotel (Pty) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.
  4. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Your Company) bank account, the details of which will be provided on request.
  5. Card acquiring and security
    Card transactions will be acquired for Lord Charles Hotel (Pty) LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  6. Customer details separate from card details
    Customer details will be stored by Lord Charles Hotel (Pty) LTD separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
  7. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  8. Responsibility
    Lord Charles Hotel (Pty) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  9. Country of domicile
    This website is governed by the laws of South Africa and Lord Charles Hotel (Pty) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West, Cape Winelands, 7130 .
  10. Variation
    Lord Charles Hotel (Pty) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  11. Company information
    This website is run by Lord Charles Hotel (Pty) LTD (private company) based in South Africa trading asLord Charles Hotel and with registration number 2019/459093/07.
  12. Lord Charles Hotel (Pty) LTD contact details
    Company Physical Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West, Cape Winelands, 7130
    Email: arafat@lordcharleshotel.com
    Telephone: 021 – 879 7000